Understanding Zendesk Talk

Understanding Zendesk Talk

A phone call can be an impressive way to reach your customers, especially as people get more and more comfortable interacting through digital platforms. Just think how much easier and faster it might be for your Zendesk agents to deal with certain types of customer...
Multi-Select Fields in Zendesk

Multi-Select Fields in Zendesk

At the end of last year Zendesk began offering Multi-Select Fields with in tickets. This is a ticket field that gives you the option to choose multiple values from a list. This feature was much needed since sometimes one answer is not enough and this allows you to be...