Zendesk to Remove Apps Framework v1

Zendesk to Remove Apps Framework v1

Did you know that Zendesk is making some changes to their Apps Framework?    Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function!  This means that until October 14th,...
Introducing Zendesk Duet!

Introducing Zendesk Duet!

Stop working in silos, bring sales and support together with Zendesk Duet   Think about all the important information your sales team learns and collects while they are delighting customers and about all the important information your support team learns and collects...
Zendesk Sunshine – A New Way to CRM

Zendesk Sunshine – A New Way to CRM

What has your CRM done for you lately?  CRM’s tend to be a bit clunky. Sometimes they are hard to learn and use and that is awfully frustrating when you are trying to offer effective marketing, sales, and customer service. It can feel like you are a bit lost in the...
Zendesk welcomes Smooch to the Family

Zendesk welcomes Smooch to the Family

Smooch Messaging Messaging is the preferred form of communication for more than half of people out there, and more and more individuals prefer to chat with businesses as if they were just sending a text to a friend. The challenge for companies is offering a smooth and...