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By Brandon Tidd | Apr 22, 2024 | Partnerships, Zendesk
They say what happens in Vegas stays in Vegas, but when it comes to Zendesk’s assortment of new AI-infused features, what started in Vegas will be coming to an instance near you in the very near future. We sent our Lead Zendesk Architect, Brandon Tidd… Read more Zendesk Relate Recap – 2024
By James Loren | Feb 15, 2024 | Partnerships, Zendesk
Are you prepared to tackle the challenge of being transparent with your AI implementations? Brandon Tidd, Zendesk Architect at 729 Solutions, talks about how crystal-clear AI policies are not just beneficial but essential in building a foundation of tr… Read more Unveiling AI’s impact and why your business needs transparent AI policies
By James Loren | Feb 14, 2024 | Partnerships, Zendesk
Did you know there’s a growing divide between CX leaders and agents when it comes to integrating AI into customer support? In this video, Brandon Tidd, Zendesk Architect at 729 Solutions talks about the complex relationship and differing perspect… Read more Why CX leaders and agents clash over AI — and what to do about it