729 Solutions becomes New Relic Partner

Zendesk is raising the security floor for incoming email. Beginning September 23, 2026, Zendesk will start automatically enabling its Minimal sender authentication standard for accounts that currently have email authentication disabled. Accounts that a… Read more Zendesk Is Making Sender Authentication Mandatory. Public-Facing Support Teams Should Pay Attention.

For a long time, Zendesk has been easy to put in a box. Customer support. CX. Tickets. Help centers. Agents answering questions from the people who buy from you. And to be fair, Zendesk earned that reputation honestly. It became one of the most recogni… Read more Zendesk Is Not Just for Customers Anymore

If you’ve spent any meaningful time inside Zendesk, you already know this: the product is powerful, flexible, and constantly evolving. And while that evolution is necessary, it also comes with a cost. Change is hard. Not in the abstract, philosop… Read more Change Is Hard (Especially When It’s Your UI)